ABOUT THE EXPERIENCE
What can I expect from the event?
Light Cycles is a one-kilometer immersive nighttime experience along an illuminated trail at Parque Rosario Castellanos in Bosque de Chapultepec within the Second Section. This experience immerses visitors in a journey where nature comes to life through lights, sounds, and digital art. Discover different natural landscapes with five unique multisensory outdoor installations that will connect you with nature like never before. Light Cycles is an invitation to activate all your senses: get ready to see, hear, and feel nature through digital art.
At the end of the route, you will find areas to enjoy a special gastronomic offer and the possibility of purchasing exclusive Light Cycles products.
Where does the experience take place, and how can I get there?
Light Cycles will be at Parque Rosario Castellanos, Second Section. Entrance to the experience will be via the Jardín Escénico through the Calzada Flotante.
Metro Lines
- Auditorio Station → Line 7, right next to the entrance to Jardín Escénico, where the experience begins.
Ecobici / Public Bikes
- Bike stations are available on Rubén Darío Street and Andrés Bello Street. You can drop off your bike and walk the last few meters.
Metrobús + Bus
- Metrobús Line 7 → Antropología Station, then walk a few minutes along Paseo de la Reforma to the Jardín Botánico access.
- Buses from Auditorio metro station.
Is it an indoor or outdoor event?
This experience takes place outdoors, so we recommend dressing according to the weather. If the event cannot proceed due to severe weather conditions, we will notify you via email to the same address linked to your Fever account. If in doubt, please check your spam folder.
How long does the experience last?
Visitors typically spend around 60 minutes going through the experience.
Will food and drinks be available for purchase?
Yes, food and drinks will be available, including vegan and gluten-free options. Outside food and beverages are not allowed.
Will parking be available?
There are several parking options near Bosque de Chapultepec. While Parque Rosario Castellanos does not offer exclusive private parking, there are nearby options in the First Section
Will there be strobe lights?
The event includes various lighting effects, some of which may flash or be strobe-like.
Are there sound considerations for people with sensory sensitivities?
We want everyone to enjoy this experience. However, some sections include speakers with loud sounds, which may be overwhelming for individuals with sensory sensitivities, including those with autism. If this applies to you, we recommend bringing ear protection or noise-reducing accessories.
Will there be additional show dates?
We cannot guarantee additional dates. For the most up-to-date availability, please check the event page on Fever.
Does the experience include Virtual Reality?
No, this experience does not include Virtual Reality.
ABOUT TICKETS
Where can I purchase tickets?
Through the Fever App, available on Google Play and Apple Store.
Can I buy tickets at the entrance?
A box office will be available at the venue, but tickets may sell out before the event. We recommend purchasing tickets in advance to secure your spot.
Can I transfer my tickets to someone else?
Yes, you can transfer your tickets for free through the Fever App by selecting the \"Transfer tickets\" option.
What is a flex ticket?
Flex tickets allow you to attend at any time during the available event hours and days. Simply show your flex ticket at the entrance to gain entry.
Do I need to print my ticket?
No, it's not necessary. You can find your ticket in the \"Tickets\" section of the Fever App or in the confirmation email, which includes a QR code.
I can’t find my ticket—what should I do?
Check the \"Tickets\" section in the Fever App. If you still can’t find it, ensure you are logged in with the same account used for the purchase. If you continue to experience issues, please contact us.
Can I change my ticket date? Are refunds allowed?
Date changes are allowed up to 48 hours before the event, subject to availability. To change your ticket, please contact us and include your purchase ID. Refunds are not allowed under any circumstances. For more details, please check our Terms & Conditions.
Can I make a group reservation?
Yes! For large group bookings, please email https://lightcycles-experience.com/santiago/en/#group-options with your preferred date and group size.
Do you offer press passes?
If you are a journalist and would like to request a press pass, please email press@feverup.com.
Can I make a group booking?
For large groups of 15+ people, please reserve your tickets
here. For groups of up to 14 tickets, please book online
here.
ABOUT EVENT ACCESS
Do I need to arrive exactly at my ticket time?
We recommend arriving at the time stated on your ticket. However, you may enter up to 15 minutes after your assigned time.
What happens if I arrive late?
If you arrive late, our team will try to accommodate you in the next available time slot, but this is not guaranteed-
Please note that if you purchase tickets for the final sessions of the day, it is essential to arrive on time. Late arrivals may result in a shorter visit, which could prevent you from fully enjoying the experience.
Is the experience wheelchair accessible?
Parts of the experience include uneven terrain, steep slopes, and areas that may become muddy in wet conditions. As such, the trail may be challenging or inaccessible for guests with limited mobility or those using wheelchairs. Fever does not own the park and is unable to alter the natural terrain. We sincerely apologize for the limited accessibility this may cause.
However, guests who are unable to access the trail are welcome to enjoy the free Welcome Zone, which includes on-site food trucks and accessible restrooms. This area offers a great opportunity to experience the atmosphere and speak with our staff before deciding whether to purchase a ticket for the full experience. If a guest with a disability chooses to purchase a ticket on-site, they may request one complimentary companion ticket.
Can I bring pets?
Pets are not allowed at Light Cycles. However, service dogs with proper certification are permitted.
What items are prohibited?
For everyone's safety, the following items are
not allowed:
- Weapons of any kind
- Illegal substances
- Glass containers
- Outside food or drinks
- Bicycles, skateboards, or scooters
- Drones or laser pointers
- Chairs (except those required for medical reasons)
Backpacks and bags will be subject to inspection upon entry.
Do you offer companion tickets for individuals with disabilities?
Yes, people requiring assistance can request a free pass for their companion at the entrance.
Is the experience accessible for individuals with visual or hearing impairments?
Light Cycles features visual installations combined with sound, allowing individuals with visual or hearing impairments to still enjoy the experience.
Will there be seating available?
This is a walking experience, but there will be some areas with seating for resting.
Will there be restrooms?
Yes, restrooms will be available on-site.
Can I take photos or record videos?
Yes! You are welcome to take photos and share them on social media. However, please be mindful not to disrupt the experience for others. The use of tripods and professional equipment is not allowed. Tag us at @lightcycles.experience and use the hashtag #LightCycles!
Can I be an influencer for Light Cycles?
Is there a lost and found area?
If you lose something, please ask a staff member on-site. If you need further assistance after the event, contact us.
Is there a coat check?
No, we do not offer a coat check service.
Is there an age limit for attending?
Light Cycles is suitable for all ages. The trail is stroller-accessible, though the terrain may be uneven. Children under 4 years old enter for free.
Will there be an audio guide?
No, this experience does not include an audio guide.
